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Privacy Policy – KDS (Kitchen Display System)
At Looped KDS, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy (“Policy”) explains how we collect, use, store, and protect your information when you use the KDS (Kitchen Display System) software, applications, devices, website, and related services provided by Looped KDS (“KDS”, “the System”, “the Company”, “we”, “our”, or “us”).
By using KDS or accessing our services through Looped Solutions , you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our services.
1. What Data Do We Collect?
When you use KDS and related services, we may collect the following information:
A. Information You Provide Directly
- Business information such as restaurant name, branch details, company information, and operational data.
- Personal information including names, job titles, and contact information of authorized users.
- Contact details such as email addresses, phone numbers, and physical addresses.
- Account credentials including usernames, passwords, and user IDs.
- Subscription and billing information for paid services.
- User-generated content including support requests, uploaded files, notes, feedback, and communications.
- Preferences and settings related to kitchen operations and system configuration.
2. Information Collected Automatically
Cookies and Similar Technologies
We use cookies and similar technologies to improve functionality and user experience.
Cookies help us:
- Maintain secure login sessions.
- Save user and language preferences.
- Analyze usage patterns and system performance.
- Improve platform functionality and stability.
- Enhance system security and fraud prevention.
For more information about cookies, you may visit:
All About Cookies
When Do We Use Cookies?
We use cookies whenever:
- You access the KDS platform or website.
- You use cloud-based or integrated services connected to KDS.
- You interact with our support or partner services.
Why Do We Use Cookies?
- Maintain secure authentication.
- Improve kitchen workflow performance.
- Store operational preferences.
- Analyze traffic and feature usage.
- Protect accounts and system integrity.
3. Managing Cookies
Most browsers allow you to block or delete cookies. However, disabling cookies may affect certain features and performance of the KDS platform.
4. How Do We Collect Your Data?
We collect information when you:
- Register or activate a KDS account.
- Subscribe to our services.
- Configure kitchen devices or integrations.
- Contact customer support.
- Fill out forms or surveys.
- Use our website, applications, or connected services.
- Interact with integrated third-party systems.
5. How Do We Use Your Data?
We use your data to:
- Create and manage accounts.
- Operate and maintain KDS services.
- Process subscriptions and payments.
- Provide technical support and troubleshooting.
- Improve system functionality and user experience.
- Monitor performance and system reliability.
- Send important operational and administrative notifications.
- Conduct analytics and service improvements.
- Prevent unauthorized access, fraud, and misuse.
- Enforce agreements, policies, and legal obligations.
6. Sharing Your Data
A. Business-Related Sharing
We may share data with:
- Authorized Looped KDS employees.
- Technical support teams and consultants.
- Service providers, hosting providers, and integration partners.
- Authorized distributors and contractors.
Data sharing occurs only when:
- Necessary to provide or improve services.
- Permitted by applicable laws.
- Limited to the minimum required information.
- Protected by confidentiality agreements.
Some service providers may operate outside your country of residence.
B. Legal Requirements
We may disclose information if required to:
- Comply with laws or legal obligations.
- Respond to lawful requests from authorities.
- Investigate violations or suspicious activities.
- Protect the rights, safety, and security of Looped KDS, customers, or users.
- Prevent fraud, cyber threats, or illegal activities.
7. How Do We Store and Protect Your Data?
We implement appropriate technical and organizational security measures to protect your information against:
- Unauthorized access.
- Loss or misuse.
- Alteration or disclosure.
Your data is stored in secure environments using industry-standard protection and encryption methods.
We retain personal data only for as long as necessary to:
- Fulfill contractual and legal obligations.
- Resolve disputes.
- Enforce agreements and policies.
After the retention period expires, data will be securely deleted or anonymized.
8. Marketing Communications
Looped KDS may send updates, service announcements, promotions, or product information related to KDS and associated services.
You may opt out of marketing communications at any time by contacting:
9. Billing and Payments
For paid subscriptions and services, we may collect billing information including:
- Credit or debit card details.
- Bank transfer information.
- Invoice and payment records.
Payment information is:
- Used solely for payment processing.
- Protected using secure encryption technologies.
- Retained only as required for legal and financial compliance.
10. Your Data Protection Rights
Depending on applicable laws, you may have the right to:
- Access your personal data.
- Correct inaccurate information.
- Request deletion of your data.
- Restrict or object to certain processing activities.
- Request transfer of your data.
- Withdraw consent where applicable.
We aim to respond to all valid requests within one month.
To exercise your rights, contact:
11. Third-Party Services and External Websites
KDS may integrate with third-party systems, payment gateways, POS systems, delivery platforms, or external websites.
We are not responsible for the privacy practices of third-party providers. We recommend reviewing their privacy policies separately.
12. Changes to This Privacy Policy
We may revise or update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Continued use of KDS services after updates are published constitutes acceptance of the revised Policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Last Updated: 2026